BANDIPORA: Skill
Development Programme, “ATHROUT” (HELPING HANDS) is being run under
Indian Army Sadhbhavana and Dr Reddy’s Foundation at ITI Bandipura since
16 Dec 2011. Training is being imparted in three domains i.e. ITES
(Information Tech Enabling Services), CRS (Customer Relations and Sales/
Retail) and Hospitality. A total of 80 unemployed graduates of
Bandipura are attending the programme.
As
a part of imparting practical training to students and to give them
exposure on the professional working culture of BPO’s, 45 student
aspirants (24 x students of CRS domain and 21 students of ITES) were
taken on a visit to Vodafone call centre, Srinagar on 14 Feb 2012. At
the BPO, Core Head of operations Mr Mujtaba welcomed the aspirants and
introduced the students to the history of Vodafone, safety rules and
regulation of the company and access control method.
After the initial
briefing the students were escorted to floor where they were introduced
to function of Call Center System and process of attending the call.
Then after, the team Leader’s took over from Mr Musthtafa and explained
them about the processing of data and calls rate at ground level.
Operation Head, Impatias also briefed the students about
receipt of calls from various states and call processing. He also
acquainted the students with the man management system i.e. working in
shifts and breaks in shifts.
The
students were enthralled with the briefing of BPO professionals as they
returned highly motivated and eager to join BPO industry on termination
of training.
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